FREQUENTLY ASKED QUESTIONS
What are some benefits of a Keto Diet?
Some benefits include blood sugar control, lower blood pressure, weight loss, stable mood, stable energy levels, reduced cravings, reduced appetite, higher ‘good’ cholesterol, digestive support, etc.
What is Ketosis?
Ketosis is a (metabolic) state your body moves into when it starts to convert fat into energy. When you are in ketosis, your body creates better fuel for itself and for your brain. Frequent eating, and foods that are high in carbohydrates, sugars, and protein will cause your body to be booted out of ketosis. To get into ketosis and stay there, it is recommended to avoid all types of sugars, too much protein (protein can be converted into glucose), and carbohydrates such as rice, pasta, potatoes, corn, cereal, wheat, most fruits, etc.
What makes our meals ketogenic?
Our ketogenic meals are low in carbohydrates - as low as possible - and they include more calories which come from the healthy fats we use in our meal preparation. Our dinner meals and baked products individually average anywhere from 2g-13g of net carbohydrates total per serving.
It is important to note that our meals are deemed ketogenic because they contain around 70% fat, 20% protein, and between 5-10% carbohydrates (5% starchy and 5% other carbohydrates) per serving.
Net carbohydrates, or net carbs, are defined as total carbohydrate minus dietary fiber and non-digestible sweeteners, e.g., pentose or allulose, which we use in our baked goods. Non-digestible means that the sweetener does not get broken down by our bodies, and are not absorbed, or absorbed but not metabolized.
Some of our meals may be low in carbs (like our Shrimp meals) but not quite high enough in fat to be considered ketogenic! By simply adding more fat (like some fresh avocadoes, etc.) to these meals you can achieve a "more ketogenic friendly" meal.
What are Ketones?
Ketones are a type of acid formed when your body begins burning stored fat (your own fat), or dietary fat (fat from foods) for energy instead of carbohydrates. Burning ketones from fat, instead of burning sugars from carbohydrates, is a much more efficient (energy) fuel source for your body. Healthy dietary fat includes, extra virgin olive oil, coconuts, coconut oil, avocado, avocado oil, butter, cheese, eggs, fatty fish (salmon, mackerel, sardines, etc.), nuts (macadamia, almonds, walnuts), etc.
What is a Ketogenic Diet?
A ketogenic, or ‘keto’, diet is a diet designed to drive your body into running on ‘ketones’ instead of the sugars. The sugars come from heavy carbohydrate foods such as grains, pasta, or sugary foods. This diet is made up of a particular combination of foods which puts your body into ‘ketosis’ via the process knowns as ‘ketogenesis’. This diet is combined of high-fat (70%), moderate protein (20%), and low carbohydrate (5% non-starch vegetables and 5% of other carbs) foods, which overtime, results in your body automatically burning fat (fuel), with the outcome of healthy weight loss.
How long does it take to enter Ketosis?
It usually takes about 3 days to enter ketosis after starting a ketogenic diet, but a few weeks before you are “fat adapted” and burn fat efficiently.
What are some carbohydrates to avoid while on a Ketogenic Diet?
We recommend that you avoid grains, sugars, starchy vegetables, legumes, high-sugar fruits, low-fat dairy & milk, seed & vegetable oils, processed “low-carb” foods. Some specific examples include beans, lentils, chickpeas, bread, corn, juice, oats, milk, pasta, potato, margarine, rice, sugar, etc.
What can I eat when on a Ketogenic Diet?
We recommend that you select meals that include eggs, meat, poultry, seafood, healthy fats, full-fat dairy, nuts & seeds, leafy greens, low-carb vegetables, berries, and drink a lot of water. You should also keep up your electrolytes – potassium and magnesium – however, we strongly recommend that you consult your physician who understands and supports ketogenic/low-carb lifestyles for medical advice as it pertains to this topic.
Can I exercise while on a Ketogenic Diet?
YES!!! We highly recommend exercising to feel better, improve your health, and lose weight; however, we strongly recommend that you consult your physician who understands and supports ketogenic/low-carb lifestyles for medical advice as it pertains to overall exercise and nutrition.
What is up with your new food packaging?
We have moved to environmentally friendly, sustainable packaging to bring you fresh, and delicious meals that allow flexibility (you can interchange your carbs, sides, or protein, if desired) and reduce our long-term business footprint. Our vacuum-sealed pouches are 100% food-safe, BPA-free, plasticizer-free, phthalate-free, and do not leach chemicals of any kind into your food.
How long does your food stay fresh?
We recommend enjoying your meals before the use-by date listed on the food packing. Since we prepare our foods using mainly organic, cruciferous, and nutrient-dense ingredients, which does not include preservatives, our meals are able to stay fresh up to THREE (3) days in the refrigerator. Please store your meals in the freezer after 3-4 days. Additionally, please follow the use or freeze by date provided on each product (meals, beverages, baked goods, and other desserts).
Can I freeze your meals?
Yes! We recommend using our meals before or on the use or freeze by date, but you can freeze them for long term storage once the vacuum-sealed pouches are unopened. When you are ready to enjoy your meals, simply thaw your food pouches fully and following the heating instructions provided on the packaging.
Can I pay cash on delivery?
No, cash payment is not permitted during the time of delivery. Please make payments online during the time of your order.
HELP! How do I heat this food up?
We recommend that you use boiling water (add water to a pot and bring to a boil) to heat your meals, but you can also use the microwave. Please remove the food contents from the vacuum-sealed pouches before you microwave. You can microwave your meal for about 2-3 minutes, depending on the wattage of your microwave, with the top on OR remove your meal from the plastic container (the container is NOT oven safe!) and cook in the oven at 350° for ten minutes.
How do you handle customers with Allergies?
As always, we recommend using your best judgment. Allergens are listed on our product labels and online menu, but our meals ARE prepared on shared equipment in the same kitchen facility. Please use your personal experience and discretion when deciding to submit your order with us.
Do I need to be home when the food is being delivered?
Yes, at this time, we would prefer to deliver your meal package when you or someone else is at home to ensure delivery is safe, secure, and handled with the utmost professionalism.
What happens if something is missing/incorrect in my order?
Please contact customer service (firstname.lastname@example.org or 973-862-7425) within 24 hours of receiving your delivery so we can help you expediently!
Can I make cash payments?
Unfortunately, no. All payments must be made at the time of your online order. We accept all major credit cards via our website. If you have any further questions, please contact our customer service (email@example.com) and we will be happy to address your concerns.
Can I unsubscribe from or cancel my monthly subscription at any time?
If you are subscribed to our monthly subscription plan, you can cancel your monthly subscription by sending an e-mail to customer support (firstname.lastname@example.org). Your credit/debit card will not be charged the monthly fee once your current subscription month ends.
What is your Refund Policy?
We do not offer refunds. If there is an issue with a meal, beverage, baked goods, or other product item, we will replace the item during our next delivery day. Please notify us of any issues at our customer support (email@example.com).